Refund policy

Last updated: 18 October 2026.

This policy applies to digital software purchased from EAStorely at eastorely.com. Products are supplied as downloadable EX5 software or as separately labelled editable MQL5 source-code editions, according to the product page. Normal-catalog editions and Launch Offers provide immediate digital download after successful payment. No physical item is shipped.

Your right to cancel

If you buy as a consumer and the statutory right of withdrawal applies, you may cancel within 14 calendar days of entering into the contract without giving a reason, unless the digital-content exception below has validly taken effect. Any longer period required by applicable law remains available.

Immediate digital supply

We do not offer voluntary change-of-mind refunds once digital supply has begun. This includes choosing the wrong Expert Advisor yourself, later preferring another product, deciding not to use the software or not achieving your expected trading profits. This is not a money-back or trading-performance guarantee. Any mandatory withdrawal or other statutory rights that apply to your purchase take precedence.

The right of withdrawal for paid digital content supplied without a physical medium is lost only when supply has begun, you have expressly consented beforehand to supply starting during the withdrawal period, you have acknowledged that this causes you to lose that right, and we have provided the legally required confirmation on a durable medium.

Simply purchasing a digital product, accepting general terms or receiving a download link does not, by itself, establish all of these conditions. If the exception has not validly taken effect, your applicable withdrawal rights remain available.

Once the exception has validly taken effect, a change of mind does not give rise to the statutory withdrawal refund. This does not affect rights relating to non-delivery, defects, inaccurate descriptions or other failures to conform to the contract.

Missing, incorrect or defective files

Contact eastorely@gmail.com if you do not receive access, cannot download the file, or EAStorely delivers a file different from the product and version identified in your order. You may also contact us if the supplied software does not match its description or stated compatibility requirements. Include your order reference and a description of the issue. Relevant screenshots or error messages can help; do not send account passwords or full payment-card details.

A delivery error means that EAStorely supplies something different from what you bought. It does not mean that you selected a product and later wished you had selected another. For example, receiving Gold Snap after ordering Gold Snap is not an incorrect-file delivery.

Where a statutory lack of conformity exists, you may be entitled to have the content brought into conformity free of charge, within a reasonable time and without significant inconvenience. A price reduction or termination and refund is available when the applicable legal conditions are met, including where correction is impossible or disproportionate, has not been provided as legally required, or the failure is sufficiently serious. You do not have to accept repeated unsuccessful attempts where the law permits another remedy.

Under Spanish consumer law, for digital content supplied in a single act or individual acts, the seller is generally liable for a lack of conformity existing at supply that becomes apparent within two years of supply. Mandatory obligations concerning necessary updates also apply. More protective mandatory rights applicable to your purchase are not excluded.

We assess claims individually using the order record, delivery information and evidence relevant to the reported issue. Trading losses, a strategy failing to achieve your preferred return or simply deciding not to use a correctly supplied product do not by themselves establish a lack of conformity. They do not prevent you from raising a genuine statutory claim.

How to withdraw

Send a clear statement of your decision to cancel to eastorely@gmail.com. Sending your statement before the applicable deadline is sufficient. You may use the following form, but you do not have to.

To: EAStorely, eastorely@gmail.com

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

Product / order reference:
Ordered on:
Consumer name:
Consumer address:
Date:
Signature (only if submitted on paper):

Refund payments

For a valid statutory withdrawal, we reimburse the payments due without undue delay and no later than 14 calendar days after being informed of your decision. A reimbursement due following a statutory price reduction or termination for lack of conformity is made without undue delay and within the applicable 14-day legal deadline. We use the original payment method unless you expressly agree otherwise, without charging you a refund fee.

A digital file has no physical return shipment. Following cancellation or termination, you must stop using the supplied software and must not make it available to others. This does not create an additional condition for receiving a refund that the law requires.

Complaints

Contact: eastorely@gmail.com. We provide a written acknowledgement and complaint reference, and respond as soon as possible and within the applicable legal deadline, which under Spanish consumer law is no more than 15 days from submission. Statutory refund deadlines apply independently.

Nothing in this policy restricts mandatory consumer rights or access to competent courts, consumer authorities or applicable dispute-resolution procedures.